Return Policy
At EKKOPHONES, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to ensure your peace of mind. Please review the following guidelines for returning items:
1. Eligibility:
- Items must be returned within [number of days] days of purchase.
- Returned items must be in their original condition, including all packaging, accessories, and documentation.
- Used or damaged items may not be eligible for return unless they are defective or covered under warranty.
2. Return Process:
- To initiate a return, please contact our customer service team within the specified return period.
- Provide your order number and details of the item(s) you wish to return.
- Our customer service team will provide you with instructions on how to return the item(s) and any applicable return shipping labels.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the item(s) are defective, damaged during shipping, or received in error.
- We recommend using a trackable shipping method to ensure the safe return of the item(s) to EKKOPHONES.
4. Inspection and Refunds:
- Once we receive the returned item(s), our team will inspect them to ensure they meet our return policy criteria.
- If the return is approved, we will process a refund to your original payment method within [number of days] days.
- Refunds will be issued for the purchase price of the item(s) excluding any shipping charges.
5. Exclusions:
- Certain items may not be eligible for return, including but not limited to:
- Items marked as final sale or clearance.
- Personalized or customized items.
- Software or downloadable products.
- Please check the product description or contact us for clarification if you are unsure about the eligibility of an item for return.
6. Warranty Claims:
- Defective items may be covered under manufacturer warranties. If you believe your item is defective, please contact our customer service team for assistance with warranty claims.
7. Contact Us:
- If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team for assistance.
Email : manager@ekkophones.co.uk